See tips for problems with eService
It is intended that eService is as smooth as possible, but sometimes problems do occur. We collected tips for the most common challenges on this page.
Instructions
See the tips below for the most common problems with eService
Most often, clearing the browser cache helps with login problems. You can do it from the browser settings.
We recommend using the Chrome browser.
If clearing the cache or changing the browser doesn’t help, you can try logging in with another device, e.g. a phone. This way you can make sure that there is a problem with the device you are using.
We will inform you on our website immediately if there is a more extensive disruption.
If the bank identification does not work, it is worth checking whether the bank you use has reported problems with identification or if there is a problem with the Suomi.fi service.
We will inform you on our website immediately if there is a more extensive disruption.
If you don’t have a bank ID, you can also log in with a mobile certificate linked to your phone number. You can find more about the mobile certificate on your operator’s website or Suomi.fi.
If the eService page does not open at all, it may be a maintenance break. We will inform you about maintenance breaks that we know in advance on our website, but sometimes there may be short, unexpected brakes.
The situation will probably improve after a while, so it’s worth waiting for a while.
We will inform you on our website immediately if there is a more extensive disruption.
You can send attachments from the “Attachments” tab of eService.
The permitted file formats for the attachment are jpg, pdf, and tiff. The file size can be up to 10 MB, and you can send up to five attachments at a time.
You can scan the document with your printer or for example, take a photo of the necessary attachment on your smartphone. We can only accept attachments that are clearly readable.
Instructions for adding attachments can be found at this link, section 3 of the instructions.
If you can´t use eService at all, you can also fill out the applications in paper versions.
You can find all application forms here.
To our mailing address
Open Unemployment Fund A-kassa
PL 116
00531 Helsinki
The aim of A-kassa is to process the applications of all members as efficiently as possible and to pay benefits quickly. The processing of applications happens faster when all the information has been submitted to us at the same time.
Applications, attachments, and messages sent via eService are received immediately by A-kassa, without you having to worry about the duration of mail delivery or queue up at the telephone service. You can contact us when it suits you best.
Please fill in the application carefully and attach all the necessary attachments to it. The electronic application has info buttons (with the letter “i” in the circle), which provide you with the necessary additional information when you fill in the application. We will contact you if we need more information. If you are asked for additional information, please submit them all at once.
The attachments you have sent to A-kassa are displayed on the Attachments tab of the eService. By clicking on the arrow next to each attachment, you can also check what the attachment you have sent looks like.
Keep track of the processing time of applications on the front page of our website.
We process applications in the order in which they arrive.
You can contact us via the Messages section on the eService.
The list of frequently asked questions may help you find the answer to your question.
If you have any questions or if you would like to provide further clarification to the information on your application, please use the eService. Using eService is easy, safe, and fast. Logging in only requires your own personal online banking credentials or a mobile certificate from your telephone operator. The eService can be used with a mobile phone, tablet or, for example, on a library’s shared computer.