There is a maintenance break in eService on Monday, June 17, 2024 from 9:00 p.m. to 9:30 p.m. eService cannot be used under the break. We apologize for any inconvenience caused by the break!

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See tips for problems with eService

It is intended that eService is as smooth as possible, but sometimes problems do occur. We collected tips for the most common challenges on this page.

Instructions

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See the tips below for the most common problems with eService

Most often, clearing the browser cache helps with login problems. You can do it from the browser settings.

We recommend using the Chrome browser.

If clearing the cache or changing the browser doesn’t help, you can try logging in with another device, e.g. a phone. This way you can make sure that there is a problem with the device you are using.

We will inform you on our website immediately if there is a more extensive disruption.

If the bank identification does not work, it is worth checking whether the bank you use has reported problems with identification or if there is a problem with the Suomi.fi service.

We will inform you on our website immediately if there is a more extensive disruption.

If you don’t have a bank ID, you can also log in with a mobile certificate linked to your phone number. You can find more about the mobile certificate on your operator’s website or Suomi.fi.

If the eService page does not open at all, it may be a maintenance break. We will inform you about maintenance breaks that we know in advance on our website, but sometimes there may be short, unexpected brakes.

The situation will probably improve after a while, so it’s worth waiting for a while.

We will inform you on our website immediately if there is a more extensive disruption.

You can send attachments from the “Attachments” tab of eService.

The permitted file formats for the attachment are jpg, pdf, and tiff. The file size can be up to 10 MB, and you can send up to five attachments at a time.

You can scan the document with your printer or for example, take a photo of the necessary attachment on your smartphone. We can only accept attachments that are clearly readable.

Instructions for adding attachments can be found at this link, section 3 of the instructions.

If you can´t use eService at all, you can also fill out the applications in paper versions.

You can find all application forms here.

To our mailing address
Open Unemployment Fund A-kassa
PL 116
00531 Helsinki

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