eService

We recommend eService as the primary transaction channel because it is data secure. Electronically sent application and attachments are immediately at our disposal in order to process your benefit case. In addition, you can send us messages via a secure connection. You can log in to eService with your personal bank credentials, mobile certificate, or certificate card.

You can manage the following matters concerning benefits:

• Apply for earnings-related allowance and you can track the progress of your application
• Send attachments with or without the application
  (The permitted file formats for the attachment are
  jpg, pdf and tiff.)
• Send us messages
• View payment notifications
• Check for which period you have applied for earnings-related allowance
• Under the Status tab you can monitor the number of days you have received earnings-related allowance and the increased component
• Discuss in eService’s chat

Track the progress of your application

The processing status of your application is displayed on the eService homepage and the Status Information tab. The different processing statuses are as follows:

• Received
• In process
• Pending further clarification
• Processed

When your application status is Received, it means that your application has been received and is waiting for processing. When your application status is In process, it is already being processed by one of our processors. If your application status is Pending further clarification, it means that we are waiting for you, the TE Office (a labour policy statement), your employer, the Incomes Register or Kela to provide us further information. The application may also have multiple additional reports pending at the same time. When your application status is Processed, it is ready. You will see the decision and the payment notification in eService the following weekday evening at the latest.

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The explanations of the processing statuses are available via the info button in the eService Status Information tab.

The up-to-date processing status of your application is available here. We update the situation each working day.