Application processing status
We update the application processing status every weekday morning.
Receive payment notifications via SMS
You can receive notifications of payments and payment dates to your phone. Just log in to eService, go to Settings and order SMS payment notifications.
See tips
Received first applications
Received follow-up applications with working days, salary or compensation
Receive payment notifications via SMS
You can receive notifications of payments and payment dates to your phone. Just log in to eService, go to Settings and order SMS payment notifications.
See tips
Processing status of the earnings-related allowance and eService messages
Below you can see the processing status for the first applications and those follow-up applications with working days, salary or compensation as well as eService messages. We process applications and respond to messages in the order of arrival.
In eService, it is recommended to turn on the delivery of decisions and payment notices as text messages in the settings, so that you are immediately informed of the progress of your situation.
Applications
First application
Average processing time:
Arrival date of applications:
Applications waiting for processing:
Follow-up application that includes working days, income or a break from the previous application
Average processing time:
Arrival date of applications:
Applications waiting for processing:
The processing status of your application is displayed on the eService homepage and the Status Information tab. The different processing statuses are as follows:
- Received
- In process
- Pending further clarification
- Processed
When your application status is Received, it means that your application has been received and is waiting for processing. When your application status is In process, it is already being processed by one of our processors. If your application status is Pending further clarification, it means that we are waiting for you, the TE Office (a labour policy statement), your employer, the Incomes Register or Kela to provide us further information. The application may also have multiple additional reports pending at the same time. When your application status is Processed, it is ready. You will see the decision and the payment notification in eService the following weekday evening at the latest.
.
The explanations of the processing statuses are available via the info button in the eService Status Information tab.
eService messages
Benefit matters
Average reply time:
Arrival date of messages:
Membership matters
Average reply time:
Arrival date of messages:
Frequently asked questions
We update the application processing status every weekday morning.
The processing time indicates the average time in which the application is accepted for processing, counting from its arrival.
The Arrival date of the applications being processed tells you which day we will process the applications received as soon as possible.
Please note that not all applications can be processed at the same pace. Processing times may vary due to the investigation of different applications.
The number of applications waiting to be processed indicates the number of applications in the queue.
Please note that all applications can not be processed at the same pace. Processing times may differ due to the investigation work needed for different kind of applications. We process these applications as quickly as possible, but due to their nature they can take more time. However, the majority of applications proceed according to the processing status showed above.
We pay continued applications every four weeks for four calendar weeks that include only periods of unemployment and that are a direct continuation of the previous application. For these continued applications with no working days, the daily allowance is paid within 1–2 days of receiving the application.
If the application is not a direct continuation of the previous one, or if there is a payday or any working hours during the application period, the application will be moved to the queue corresponding to “Follow-up application that includes working days, income or a break from the previous application” in the table above.
During bank holidays, it is good to be prepared for a different payment day than usual.
eService is open every day around the clock, but we process applications on weekdays.
We process applications in order of arrival. You will receive the earnings-related allowance into your account a few days after processing at the earliest. If we need more information on the application, we will contact you. You can check the arrival date of your application in eService.
We process applications in order of arrival.
The processing of the application is speeded up when all the attachments necessary for the processing have been attached to the application. The attachments must be sent to the unemployment fund via eService.
In eService, it is recommended to turn on the delivery of decisions and payment notices as text messages in the settings, so that you are immediately informed of the progress of your situation.
Follow-up application receipt day and payment day
Monday
On Tuesday or Wednesday of the same week
Tuesday
On Wednesday or Thursday of the same week
Wednesday
On Thursday or Friday of the same week
Thursday
On Friday of the same week or on Monday of the following week
Friday
On Monday or Tuesday of the following week
Saturday
On Tuesday or Wednesday of the next week
Sunday
On Tuesday or Wednesday of the next week
Payment of restructuring protection allowance
The payment day is every weekday.