If you are dissatisfied with our decision, you can appeal to the Social Security Appeals Board (SAMU). However, please submit your complaint to us.
If we are unable to rectify the decision in accordance with your requirements, we will forward the complaint to SAMU. If you are also dissatisfied with SAMU's decision, you can appeal to the Insurance Court. Please also submit any complaint addressed to the Insurance Court to us. You cannot appeal any decision made by the Insurance Court.
The complaint must be received by us within 30 days of being notified of the decision. You will be deemed to have received the decision seven days after we have posted it.
Submit a complaint in writing and tell us which decision you are complaining about, where you are appealing the decision, what changes you are seeking and the grounds of the appeal. Attach a decision or a copy thereof to your complaint.
Be sure to sign the complaint. If you use a legal representative or agent, the latter will sign the appeal. If the agent is not a lawyer or general legal counsel, attach a power of attorney that you have signed.
Postal address:
Hakaniemenranta 1
PL 116, 00531 Helsinki
