You can find a quick answer to many questions on A-kassa’s website or at the eService. This article is a compilation of frequently asked questions and tips that guarantee a smooth service experience.
Processing time updates
We update the processing status of applications on our website every weekday. You can check the up-to-date processing status of applications here.
Status of your application
You can check the status of your application at the eService. The status is displayed on the eService home page and on the Status tab.
- Received: Your application has been received, and it is waiting to be processed.
- In process: A member of our staff is processing the application.
- Pending further clarification: We need more information from you, your employer, an employment authority, the incomes register or Kela. Your application might require additional information from one or more of these sources.
- Processed: Your application has been processed, and the decision as well as the payment notification are available at the eService no later than the next workday evening.
Qualifying period
A qualifying period is a period of seven days of unemployment for which you do not receive daily allowance in principle. If you are unsure why you have not received a payment for all reported days, carefully review your decision. More information on the qualifying period is available here.
What kind of information is available in the eService?
By signing in to the eService, you can view all your application information and ensure that you have submitted all required attachments to the fund.
- Status of your application: Displayed on the eService home page and on the Status Information tab.
- Remaining days in the calculator: You check your remaining payout days under Maximum Amount of Earnings-related Allowance and Staggering on the Status Information tab.
- Your tax rate: You can view your tax information and assess whether you need to make changes under Income-tax card on the Status Information tab.
- Paid out benefits: You can check, for example, if child home care allowance has been deducted from your unemployment benefit and for how many days the benefit has been paid. To see the information, open a payment notification under Payment notifications and decisions on the Status Information tab.
- Attachment status: To check the status and content of the attachments you have submitted, see the Attachments tab in the eService.
For further reading: Properly filled out application speeds up your application process
Make good use of the eService chat and eMessages
eService Chat – the quickest way to reach our customer service
The eService chat is the quickest and safest way to get answers to queries related to your application. The chat is secure, and our customer service representative responds to your query quickly.
eMessages – flexible way to contact us
If your matter is less urgent or you wish to contact us outside office hours, you can leave a message in the eMessages section of the eService. This way you can contact us at your convenience.
Phone service and contact form
Phone service
Our phone service can be busy at times so please prepare to wait in queue. Phone service hours are available here.
Contact form
If you cannot access the eService, you can use our secure contact form.
Read more and use the convenient online service
You can use the quick eService at your convenience.
See our eService tips
Choose the eService – for a quick, effortless service experience!
