eService is the best service channel for managing your benefit matters. Applications and attachments sent electronically via the eService are transferred securely to the fund system and are quickly available to us for processing. The eService has multiple features to make using the service easier, and now the service will be even better, as you are able to track the processing of your application.
The processing status of your application is displayed on the eService homepage and the Status Information tab. The different processing statuses are as follows:
- Received
- In process
- Pending further clarification
- Processed
When your application status is Received, it means that your application has been received and is waiting for processing. When your application status is In process, it is already being processed by one of our processors. If your application status is Pending further clarification, it means that we are waiting for you, the TE Office (a labour policy statement), your employer, the Incomes Register or Kela to provide us further information. The application may also have multiple additional reports pending at the same time. When your application status is Processed, it is ready. You will see the decision and the payment notification in eService within two business days.
The explanations of the processing statuses are available via the info button in the eService Status Information tab.
The up-to-date processing status of your application is available here. We update the situation each working day.
